Niki Lauda Quotes

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

I have always noticed that a man who gives the most for the money, gets the most business.

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.

If you can serve everyone who visits you, you must be doing well in business.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.

We at Sun Cellular will definitely continue our consistent business policy of offering the best value for consumers' money. Yes, we shall offer the most affordable but reliable service.

I have an obsession for quality. I work for my guests, not to obtain Michelin stars.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

What you can do is ask: 'What is the value to the customer? What are they willing to pay for?' Then, deliver great products and services.

Fastidious attention to detail makes the difference between an OK service and first class service.

You want your customers to value your service.

I am convinced that if you serve great value, people will come to you.

You can lull the paying customers as long as they get slapped.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

What's important is that a customer should get off the airplane feeling, 'I didn't just get from A to B. I had one of the most pleasant experiences I ever had, and I'll be back for that reason.'

I took to heart the instructions my father drilled into my head. Respect the customer. Pay attention to her. Take her package to her car. You broke your neck to get what she wanted because you never knew when the next customer would come along.

People love our products. They love using our services. All of this, to me, equals great opportunity.

I think one of the things that, at least, I found out over - and many have in the industry - is that of all the customer service desires and needs, price is one of them.

Customer loyalty comes from consistent experience. They learn to count on you.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

Ultimately, the bread and butter of McDonald's is delivering great service, great quality food, at affordable prices day in and day out.

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all take care of themselves.

We want to serve the customer as they want to be served.

We are going to make people who do some things with Santander into loyal customers who bank with us every day. This is what will allow us to compete in a world where banking customers have more and more choice. If we don't do this, then we won't grow in the next decade.