Fame means when your computer modem is broken, the repair guy comes out to your house a little faster.
My commitment is that Crown Sydney won't be just another hotel: it will be a landmark building for Sydney with a design and quality that the city deserves.
Fastidious attention to detail makes the difference between an OK service and first class service.
I basically try to give people top quality.
The service at the Imperial (Tokyo) is the finest I've encountered anywhere. There was a button next to my bed marked ROOM SERVICE - and a maid to press it for me.
If you do it first class and you don't compromise values, and you don't compromise quality, and you don't compromise service, and you don't compromise cleanliness, then everybody else who is the competitor has got to play catch-up.
I have great respect for Jaypee Greens as a company that has produced a truly world class, 24-carat, championship golf course. I am happy to be associated with a company with such outstanding qualities.
My motto has always been: Only first class business and that in a first class way
Excellence always sells.
I always had this philosophy that only the best is good enough for those who serve girls.
I have an obsession for quality. I work for my guests, not to obtain Michelin stars.
The guest gets at least as much service with us as with some established airline, if not even more. And at by far a favourable price. Thus the passengers remain gladly with us.
Good company will always be found much less expensive than bad.
I try as much as possible to give you a great basic product and what comes out, I feel, is really amazing.
