To be honest, I'm a bit of a snob now; give me a Four Seasons anywhere in the world and I'm happy. Also, they've just opened a Ritz-Carlton in County Wicklow, Ireland, which is stunning and has great views.
Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.
I'm told by our internal surveys that we take of customers - by customers themselves directly and by a very large group of our employees - that there's a new spirit at United.
If you have a great business, if you're great at your craft people should be coming in there. It shouldn't be this secret.
What we are doing is satisfying the American public. That's our job. I always say we have to give most of the people what they want most of the time. That's what they expect from us.
A designer is like a doctor for a woman. He has a specific job, and if he is doing it well, he will have the gratitude of the woman for the rest of his life.
If you provide enough value, then you earn the right to promote your company in order to recruit new customers. The key is to always provide value.
In the beginning, the clients would say, 'This is too much,' but over time, the ones I liked kept working with me. They'd say, 'It's not too much. Coco can still be Coco. She still gives 100 percent when she's on a photo shoot.'
I'm all for consumer rights. I get very aggravated if I don't get a good service.
Never ever compete on prices, instead compete on services and innovation.
Always render more and better service than is expected of you, no matter what your task may be.
If you want quality service, you have to pay for it. You don't buy into waste. I have great misgivings about the amount of advertising that we see in the health care field, some by hospitals, a lot by drug companies.
Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.
We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient.
The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.
The public should always be wondering how it is possible to give so much for the money.
Bars can't be everything to everyone. They must be everything to someone.
The Panda mission really speaks to our philosophy. It is, 'Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives.' I'm talking about everyone who works at Panda. They're inspired to better their own lives.
People think we're only into big buildings, but iconic houses have always been the real interest. We own 11 of the world's top hotels and all the support services needed to keep them running. Trump properties have to be the best - clubs, hotels, houses.
Deliver total quality to every customer every day.
Four Seasons' legendary brand epitomizes the highest standards for service in the hospitality industry worldwide.
I've seen this over and over again: people love it if you step up their experience. No one turns down an upgrade to business class in a plane.
It's a real pleasure to earn the trust of your customers slowly over time by doing what's right.
Our public services and the great people who work in them are improving lives.
Above and beyond, not only are we an innovation company, we are in service of our clients.
