Theo Paphitis Quotes

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

You want your customers to value your service.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

Our overriding mantra is to be customer champion.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Screw the competition - focus on good customer service.

Customer service will become the primary value added function of every business.

The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.

It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

We need to take excellent care of our customers, and do so at a profit.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

I became very attentive to customers because I was desperate not to have people leave and never come back.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

I would think anyone who does anything is always concerned about their customers.

Success will always be measured by the extent to which we serve the buying public.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

Never shoot your customers.

We have a highly specialized customer and want to give her the best experience somewhere she can trust.