Business Process Quotes

Increasingly, we are embedding artificial intelligence into the core of our clients' businesses across every function and process.

When a company gets bigger, when it begins to bring on employees, it naturally goes through this tendency of wanting to control, of wanting to build process - essentially to say not every one of our customers or employees has great judgment.

Selling concerns itself with the tricks and techniques of getting people to exchange their cash for your product. It is not concerned with the values that the exchange is all about. And it does not, as marketing invariable does, view the entire business process as consisting of a tightly integrated effort to discover, create, arouse and satisfy customer needs.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

There's always a knee-jerk reaction in our business to analyze and determine why something didn't work.

I was always fascinated by the decision-making process and the managerial process and just business in general.

In the early days at Asymetrix, we were focusing on business automation.

Whether you're a government entity, a large enterprise, or a startup, a true digital transformation takes advantage of technology to focus on the customer, automates work that does not need manual interference, and unleashes your people to truly make decisions that change the path of your company.

Technology helps us become more efficient and productive but our business still has a lot of art as opposed to strictly science.

The reason social media is so difficult for most organizations: It’s a process, not an event.

If you look at the leading Indian IT companies, Cognizant is not active in business process outsourcing, and neither is Satyam.

There's a historical view that adding process into a scrappy start-up kills innovation, but I'm a firm believer that you need process at some point to remain agile.

Virtually every company will be going out and empowering their workers with a certain set of tools, and the big difference in how much value is received from that will be how much the company steps back and really thinks through their business processes, thinking through how their business can change, how their project management, their customer feedback, their planning cycles can be quite different than they ever were before.

… what society overwhelmingly asks for is snake oil. Of course, the snake oil has the most impressive names — otherwise you would be selling nothing — like “Structured Analysis and Design”, “Software Engineering”, “Maturity Models”, “Management Information Systems”, “Integrated Project Support Environments” “Object Orientation” and “Business Process Re-engineering”.

To see how much goes into making a fashion business is quite exciting.

In business -- every business -- the bottom line is understanding the process. If you don't understand the process, you'll never reap the rewards of the process.

A lot of multinationals have long, drawn-out processes and are pretty useless at putting products on the shelves quickly.

When you expand a business as fast as McDonald's did, part of the strength you have is the process and the efficiency.

In a typical situation, it's going to take pretty close to a year to get your location in, get your permits, and then get open.

Xerox is really good at managing documents, and we're definitely good at managing through a process.

A hundred years ago-even 20 or 30 years ago-it was possible, if not always easy, to close major business by calling on and satisfying a key decision-maker. Today, every piece of business entails multiple decisions, and those decisions are virtually never made by the same person. Not only do you have to contend with multiple decisions, but the people who make those decisions may not even work in the same place.