Service Delivery Quotes

Democratic government is responsible government—which means accountable government--and the essential problem in contracting out is that responsibility and accountability are greatly diminished.

The post office actually achieves its mission. I wish we could say the same of the CIA.

Addressing governance issues are important because whichever silo you work in, be it education, microfinance, sanitation, food or health, you would eventually hit governance deficit.

People pay a lot of money to go see shows now, they don't wanna know about your technical problems, or if you're not feeling good, they don't wanna know we have a glitch. It's their night, you better do something to earn that money.

Good public service is good practical politics…. My goal is to strengthen the [Republican] Party by bettering it..

I think anything which improves services is in principle a good thing.

Africa's success stories are delivering the whole range of the public goods and services that citizens have a right to expect and are forging a path that we hope more will follow.

The government can't even do a good job of something as simple as running the Post Office. How can it be expected to do a good job with something really important, like educating our children?

Profit is the celebration of service.

Somewhere in the mix, we forgot the very critical people who deliver the service.

Service is life. No service means, spiritually no life.

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

People work hard for their money, and they expect services for the dollars they put into the city.

Of course we should harness IT to strengthen public protection and public service delivery.

In human rights theory it is very important that governments still have the primary responsibility for the standards and provision of such services even if they no longer deliver them. They must insist that the private sector delivers without discrimination. So governments still have responsibility, including the need to influence business.

In poor countries, we still need better ways to measure the effectiveness of the many government workers providing health services. They are the crucial link bringing tools such as vaccines and education to the people who need them most. How well trained are they? Are they showing up to work?

To get people to pay for something that you built, it has to be of service. It has to make somebody's life better.

I'm the one who gets called up about a problem. I'm the one who gets called up about the street lighting and the abandoned car. I'm the one who gets blamed if the police don't arrive. I'm the one they blame if a city truck is broken down.

It is not a government's obligation to provide services, but to see that they are provided.

It's service, not status, that counts.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

Business is not financial science, it's about trading.. buying and selling. It's about creating a product or service so good that people will pay for it.

We are continuously looking at the question of increasing the capacity of Home Affairs and that is why Home Affairs introduced mobile units, to be able to reach people. The matter of the establishment of the Social Security Agency was to deal with the matter of the more efficient distribution of these grants, the reductions in the levels of corruption and greater sensitivity. You are dealing with vulnerable people, like the elderly, who you needed to find a way of addressing, so that people don't have to be waiting in the sun in the queue, and so on.

I'm in favour of entrepreneurial, risk-taking businesses that create great products and services.

I come back to what I had said earlier: the policies might be there but are people benefiting from the policies? You do find that in many instances, though the policies exist, they are not having the necessary impact. That is a particular challenge in local government, because that is where all the services get delivered.