James Sinegal Quotes

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

When I started selling air conditioners early on, customers were willing to pay an extra 200 yuan to buy from Suning. Why? Service was good.

If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

I want 100 percent of customers to like MyPillow and 100 percent of people to be taken care of. If you help someone, they tell two people, they tell 20 people, they tell 200 people, and the money takes care of itself.

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

The brand is only as good as your products, so.. if people have a good experience on Virgin Atlantic or if they have a good experience on Virgin trains or.. if they have a Virgin mobile phone and they can get straight through to our people and they're well looked after and then they'll try the next product that we launch.

Screw the competition - focus on good customer service.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.

Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila.

The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.

The customer is not always right.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Stay externally focused - on your customers - and focus internally when you have to hire.

We used to think that the enterprise was the hardest customer to satisfy, but we were wrong. It turns out, consumers are harder than the enterprise because the consumer will not give you a second chance.

The well-satisfied customer will bring the repeat sale that counts.