Zig Ziglar Quotes

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.

Our new attitude is how can we put you in front of our customer.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

A satisfied customer is the best business strategy of all.

The trick is to develop a culture that is customer centric.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees - customer service is very important.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

So I think instead of focusing on the competition, focus on the customer.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

The well-satisfied customer will bring the repeat sale that counts.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

The number one thing small business needs is to get more customers. Spend more time serving existing customers and getting new ones. The challenge for small business is knowing where customers are and reaching them effectively.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

Never shoot your customers.

Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.

Without our customers, we don't have a business.

The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.