Mary Barra Quotes

Our customers are at the center of everything we do.

Our new attitude is how can we put you in front of our customer.

Many companies talk about customer success, but how many actually put the customer first above all else, always?

Every company can use someone advocating loudly for the customer.

The trick is to develop a culture that is customer centric.

When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

So I think instead of focusing on the competition, focus on the customer.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

When a customer enters my store, forget me. He is king.

A satisfied customer is the best business strategy of all.

Customer-centricity is unbelievably important.

Our overriding mantra is to be customer champion.

Customer service should not be a department, customer service is everyone's job.

It's not enough to be close to the customer. You've got to be glued to the customer.

Care about your customers more than about yourself, and you'll do well.

Successful organizations have one common central focus: Customers.

Your most unhappy customers are your greatest source of learning.

It's so important to experience what your customers are experiencing and listen to their suggestions.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

I would think anyone who does anything is always concerned about their customers.

Success will always be measured by the extent to which we serve the buying public.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.