Tom Peters Quotes

Our new attitude is how can we put you in front of our customer.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

Obsess about customers, not competitors.

I have a strongly held belief that one of the reasons that Amazon has been successful is because we do not obsess over competitors. Instead we obsess over customers.

The trick is to develop a culture that is customer centric.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

Every company can use someone advocating loudly for the customer.

Customer service should not be a department, customer service is everyone's job.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

If you're truly obsessed over customers, it'll cover a lot of errors.

I have no fans. You know what I got? Customers. And customers are your friends.

Focus on your customers and lead your people as though their lives depend on your success.

To satisfy the customer is the mission and purpose of every business.

Successful organizations have one common central focus: Customers.

Focusing on the customer makes a company more resilient.

So I think instead of focusing on the competition, focus on the customer.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

When a customer enters my store, forget me. He is king.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us.

Many companies talk about customer success, but how many actually put the customer first above all else, always?

If you stay very focused on customers and customer success, people pay attention to that - and in turn, they also want that same type of success.

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all take care of themselves.

Our customers are at the center of everything we do.

Our overriding mantra is to be customer champion.