Customer Connection Quotes

The Apple mentality is really about creating focus, quality and a voice that people understand and can relate to.

If you can't build a relationship with your customers, you're in big trouble. If you can remember the numbers from the reports and spreadsheets you spent hours poring over in your office, but you can't picture the faces of your customers - you're in big trouble.

You're not selling products. You're creating relationships.

The rules of engagement around building a brand have changed significantly over the past 10 to 15 years. Where companies at one time could spread their message through traditional marketing, consumers now seek an enduring emotional connection with the companies they patronize. The foundation of that connection is the most important characteristic of building a world-class brand: trust. Trust with your people and trust with your customers.

Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.

The closer you get to your ultimate customer, the more you learn about your business.

Burberry was about building a relationship. But it was always about selling an amazing product that you would have forever. Apple is just a deeper relationship with a much broader constituency. Because it's everybody.

I've probably spent more time than any other brand reading every last comment. To listen to people the way you're able to online is very powerful.

It's not enough to be close to the customer. You've got to be glued to the customer.

People don't want simply to buy the product, they want to have sympathy with the company too.

You have to connect with your market and your employees. First, understand that what your market says is fact and what you say is opinion. Then, take the time to create a good connection with your employees. Without those two key connections, your business will be stuck in mediocrity forever.

As a woman, I feel it's important to support causes that are important to my core customer, who is also a woman, as well as causes that resonate with me personally.

Any CEO who cannot clearly articulate the intangible assets of his brand and understand its connection to customers, is in trouble.

The future belongs to brands that do more than pay lip-service to real dialogue and recognise that their customers want them to believe in something.

I feel I'm able to serve my customer by knowing what she or he wants. One of the ways I'm able to do this is through my website, and email: people give me great ideas, tell me what they want, what they don't want. It's really instrumental, and helps me stay in touch with people.

What part of media doesn't need to connect with their customers more smartly?

We want a direct relationship with our customers. To build a business and sell products to them.

Brand is really the connection between you and your customersif you have a very strong culture, then the brand will come through.

Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us.

We don't have a free market in health care. We need to connect customers up with the cost of care. And to drive innovation that way.

The NBA (National Basketball Association) is never just a business. It's always business. It's always personal. All good businesses are personal. The best businesses are very personal.

When a buyer leaves a negative review, it is a great opportunity to connect and find out why they did and how to make your business better.

Delivering a service that consumers feel truly connected to and providing an experience that people love and love to organically share and talk about is the most effective form of marketing I know.

In New York, there are many steakhouses. We would like to show that Nusr-et is different than the others in service, meat quality, and connection with the customers.

All business success rests on something labeled a sale, which at least momentarily weds company and customer.