Customer Interaction Quotes

You have to create a consistent brand experience however and wherever a customer touches your brand, online or offline. The lines are forever blurred.

I have always said that everyone is in sales. Maybe you don't hold the title of salesperson, but if the business you are in requires you to deal with people, you, my friend, are in sales.

If you can't build a relationship with your customers, you're in big trouble. If you can remember the numbers from the reports and spreadsheets you spent hours poring over in your office, but you can't picture the faces of your customers - you're in big trouble.

Once, Naseeruddin Shah told me that the wafer shop was the best acting school that I could have attended. And I completely agree. I observed every customer very minutely and picked up some quirk or the other. Later, I used those experiences while playing different characters.

I was a Versace perfume girl at Saks Fifth Avenue, and Rihanna actually came up to the counter and asked for something. And she wouldn't even take her sunglasses off! She was so mean to me. Not mean, but, like, guarded. I don't blame her, though.

Today there are two points where a car manufacturer has interaction with you as an owner of a car. One, you buy the car. Two, you go to the car shop to repair the car.

Before you can pick a social-media strategy, you have to think of your customer and what the value proposition is for them. Social media is a way to engage customers, not to give your business a 'shout out.'

If you have to signal a bartender to get a drink, then they're not looking at you, which is their problem. They're not doing their job. So don't feel rude when you signal a bartender. They're the ones who caused you to signal them. Go for it.

Selling cookies helped me to realize that you needed to have a certain way to communicate with people. You also needed business skills. You knew you needed to sell a certain amount of boxes, so that gave me some business sense.

McDonald's is a people business, and that smile on that counter girl's face when she takes your order is a vital part of our image.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

It's astonishing how many business owners are terrified of selling. Salespeople who see the most people a day are the highest paid regardless of the economy.

What I've come to find out is it doesn't matter if you're selling a $10,000 gown or toilet paper: The everyday sort of humdrum of customer service and retail is the same.

Years later, when I was working as a trolley wally in a supermarket, I tackled the boredom by talking to the customers in as many different accents as I could manage. I started with one that I didn't think would alert any suspicion - generic Asian - then moved on to Irish, Welsh, Australian and American.

The waitress brought me another drink. She wanted to light my hurricane lamp again. I wouldn't let her. "Can you see anything in the dark, with your sunglasses on?" she asked me. "The big show is inside my head," I said.

I had placed my stick on the table, as I do every evening. It had been specially made to suit my height, to enable me to walk without too much difficulty. As I was standing up, a customer called to me: 'Monsieur, don't forget your pencil.' It was very unkind, but most funny.

Telling is not selling. Only asking questions is selling.

Get face time with the customers.

Customers must be delicately angled for at a safe distance - show yourself too much, and, like trout, they flashed away.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

Contact with the customer is what business is all about.

The objective.. is to achieve a comfort level between the cook/artist/performer and the customer/viewer/diner. And if we can achieve that, and the customers are happy and the cooks are happy, then we have a great experience.

The need to communicate effectively with your customers will come up again and again.

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.