Customer Centricity Quotes

All of my employees have passion, the philosophy of caring about the customer as an individual customer.

The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.

When a customer enters my store, forget me. He is king.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

Meet customers where they are; question how to make the tools customers use more valuable.

Our customers are at the center of everything we do.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

If you're truly obsessed over customers, it'll cover a lot of errors.

We don't want to push our ideas on to customers, we simply want to make what they want.

The top principle for disruptive and sustaining innovation is that it has to have a laser focus on customers. Innovation begins with their needs and expectations.

Obsess about customers, not competitors.

We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

Make every decision—even decisions about whether to expand the business, raise money, or promote someone—according to what's best for your customers.

A business is simply an idea to make other people's lives better.

Competition is one click away. Innovation happens everywhere... you better have a culture asking for a voice.

As we talk about devices, you should never forget that behind every one there is a person - a customer. It“s not the Internet of Things, but the Internet of People - of customers. We are moving to one-to-one relationships.

Customer service shouldn't just be A department, it should be the entire company.

It's not enough to be close to the customer. You've got to be glued to the customer.

There is only one boss. The customer.

There's a real moral imperative in being an organization that takes the time to sit and listen to the customers and the people they're serving.

When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.