Jeffrey Gitomer Quotes

It's not enough to be close to the customer. You've got to be glued to the customer.

I have no fans. You know what I got? Customers. And customers are your friends.

Customer service will become the primary value added function of every business.

Every company's greatest assets are its customers, because without customers there is no company.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

I became very attentive to customers because I was desperate not to have people leave and never come back.

Our new attitude is how can we put you in front of our customer.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

The first person a customer speaks with has the greatest impact on that customer's impression of Safeway.

There are a lot of people who touch the customer.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

The trick is to develop a culture that is customer centric.

Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

If you go into business school and suggest firing a customer, they'll kick you out of the building. But it's so true in my experience. It allows you to identify the customers you really want to work with.

Customers must be delicately angled for at a safe distance - show yourself too much, and, like trout, they flashed away.

Always listen to your customers.

If you don't listen to your customers, someone else will.

Customer service should not be a department, customer service is everyone's job.

Companies should always want to delight their customers.

Businesses are not paid to reform customers. They are paid to satisfy customers.