Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.
Our customers are at the center of everything we do.
We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.
There is only one boss. The customer.
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
From the beginning, we have fostered a culture that embraces our entrepreneurial spirit and values innovation that puts our customers first.
Many companies talk about customer success, but how many actually put the customer first above all else, always?
By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.
