Leanne Caret Quotes
Without our customers, we don't have a business.
Caret, Leanne. "Women Worth Watching: Leanne Caret." Profiles in Diversity Journal, vol. 16, no. 5, Sept. 2014.
In contrast to the American expansion where individuals went west to settle, the Canadian experience was directed by a central mercantile enterprise for whom the Indians trapped furs and bought merchandise. The Company wanted the Indians to be treated like valuable customers, not competitors for land and territory.
To Welch, the dvelopment of a customer centric culture in a businss it one of the requirments of a successful long term business. Surprisingly few companies manage to do it.
Leanne Caret is an American businesswoman, an executive vice president of Boeing, president and CEO of Boeing Defense, Space & Security (BDS), and serves on the United Service Organizations (USO) board of governors.