Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.
You can’t pass enough laws to stop customers from seeking and expecting value.
I don't think value to the customer is achieved at the expense of employees' welfare.
If you're going to charge someone for something, you have to show them value for it.
Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.
I think competition is good. It finally delivers the best value to the customer, and I think it keeps all the players on their toes.
The purpose of a business is to create a customer.
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
Learning to see waste and systematically eliminate it has allowed lean companies such as Toyota to dominate entire industries. Lean thinking defines value as 'providing benefit to the customer'; anything else is waste.
Successful companies create value by providing products or services their customers value more highly than available alternatives. They do this while consuming fewer resources, leaving more resources available to satisfy other needs in society. Value creation involves making people's lives better. It is contributing to prosperity in society.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Treat the customer as an appreciating asset.
It's not enough to create value, you have to interpret the value for your prospects and customers so that they can feel the value emotionally and empirically.
Meet customers where they are; question how to make the tools customers use more valuable.
Above all else, align with customers. Win when they win. Win only when they win.
Our customers are at the center of everything we do.
Before you can pick a social-media strategy, you have to think of your customer and what the value proposition is for them. Social media is a way to engage customers, not to give your business a 'shout out.'
Entrepreneurship is all about an idea that creates differentiated business value to one's customers. You must be able to convince your customers about the benefits that association with you or your products will give them. People are ready to pay if they are convinced about your services or products.
There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.
Our definition of VIP is not as big as in Macau. But for us, they are VIPs even if they don't spend a lot because we are very hospitable here.
Innovation is hard because solving problems people didn't know they had & building something no one needs look identical at first.
By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.
What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.
The sole purpose of business is service. The sole purpose of advertising is explaining the service which business renders.
Without our customers, we don't have a business.
