Everybody understands that you're supposed to say 'our employees are our most valuable asset' to the point where, even if it's really true, they're not going to really trust you until you've earned that - same with customers.
Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.
If you can't build a relationship with your customers, you're in big trouble. If you can remember the numbers from the reports and spreadsheets you spent hours poring over in your office, but you can't picture the faces of your customers - you're in big trouble.
You're not selling products. You're creating relationships.
During my time growing a company in the private sector, one of my guiding principles was to meet and hear feedback from as many customers as possible.
Our business is about technology, yes. But it's also about operations and customer relationships.
The best clients in the world are the people who cause you to struggle.
Banks have a new image. Now you have 'a friend,' your friendly banker. If the banks are so friendly, how come they chain down the pens?
Without our customers, we don't have a business.
It's extremely important to have a loyal fan base and be receptive to them.
My view of AMD is that we have a tremendous set of technology assets, people, capability, customer relationships. We're not going to define ourselves in somebody else's shadow.
There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.
You should think of your customers as partners, or better still, family.
Customers are more friendly when they've had a meal.
The key for us is always a multiple-year strategy, and a multiple-year strategy means great products, great customer relationships, and doing solid engineering.
We don’t do business with companies. We do business with people.
Social media and digital media will help us develop new fans and connect with our existing fans. It is an area we had to have our entire fingerprints on.
You learn so much by having customers and figuring out what they want and keeping them satisfied.
I've probably spent more time than any other brand reading every last comment. To listen to people the way you're able to online is very powerful.
Self-checkout is negative because more and more retailers are losing the personal touch. People want to do business where people know their name and communicate with them. With a world full of email and more self-service we will begin to start seeking out the basics from retailers who create emotion. There is not emotion out of self-service and most people buy out of emotion.
As we talk about devices, you should never forget that behind every one there is a person - a customer. It“s not the Internet of Things, but the Internet of People - of customers. We are moving to one-to-one relationships.
If you're going to build a business that's based on community, your business has to have community in it.
No computer network with pretty graphics can ever replace the salespeople that make our society work.
We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs.
When Glossier launched in the U.S. back in 2014, it felt small - but in a good way. We were able to introduce ourselves locally, start a community, and build something special together.
