Hudson's Bay Company Quotes

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

A satisfied customer is the best business strategy of all.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Our new attitude is how can we put you in front of our customer.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

When a customer enters my store, forget me. He is king.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

The trick is to develop a culture that is customer centric.

Our overriding mantra is to be customer champion.

I have no fans. You know what I got? Customers. And customers are your friends.

Treat your customers like lifetime partners.

Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

I became very attentive to customers because I was desperate not to have people leave and never come back.

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

Right or wrong, the customer is always right.

I would think anyone who does anything is always concerned about their customers.

There are a lot of people who touch the customer.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

Many companies talk about customer success, but how many actually put the customer first above all else, always?