Customer Relations Quotes

I did work at a mall in college - I think retail/customer service is just one of the most hideous jobs in the world. So I always try to be extra nice when I go into a store. But malls are part of our culture, if you watched any teen comedy in the '80s. it's clear that malls are where we live!

I have always said that everyone is in sales. Maybe you don't hold the title of salesperson, but if the business you are in requires you to deal with people, you, my friend, are in sales.

I marketed pens - on the phone. But the beauty of the gig was that you had to call these strangers and say, 'Hi, how ya doing?' You made up a name, like, 'Hey, it's Edward Quartermaine from California. You're eligible to receive this grandfather clock or a trip to Tahiti.' You promise them all these things if they buy a gross of pens.

The lesson for businesses is you are dealing with real people. Those are your customers, those are your employees, those are your bosses, and the better you understand how real people tick, the more successfully you will be able to accomplish your goals.

There is one other business where the customer is always wrong and that's the media.

You know the old adage that the customer's always right? Well, I kind of think that the opposite is true. The customer is rarely right.

I think that the direct conversation is exactly what companies need to earn trust of customers. Admit an error. Fix a problem. Commit to doing better. That is only human.

A banker is a fellow who lends you his umbrella when the sun is shining, but wants it back the minute it begins to rain.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Listen to the customer's complaint and act fast.

If people are a little nervous about approaching you at the market, it's good. I'm not Chuckles The Clown. Or Bozo. I don't cut the ribbon at the opening of markets. I don't stand next to the mayor. Hit your baseball into my yard, and you'll never see it again.

Our very living is selling. We are all salespeople.

I can remember in my lifetime when we used to argue with customers.

What I've come to find out is it doesn't matter if you're selling a $10,000 gown or toilet paper: The everyday sort of humdrum of customer service and retail is the same.

What our profession is all about is interacting with people.

You should think of your customers as partners, or better still, family.

Go into business, sell a product, sell a service, you're automatically a suspect to people like Barack Obama and Hillary Clinton - unless you donate to them, and then you become their closest friends, and then we get cronyism.

Get face time with the customers.

You must fire bad customers just as you would fire a bad employee. If you do not get rid of your bad employees, the good employees will leave. If I do not fire bad customers, not only will my good customers leave but many of my good employees will leave as well.

Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.

Use your CRM to retain customers.

You have to be savvy and sharp and also straightforward with your customer. I think that authenticity is really important.