Herb Kelleher Quotes

Courteous treatment will make a customer a walking advertisement.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

I learned from my first restaurant: Make customers happy, make sure the customer comes back again. And automatically, success has followed me.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

On both of my flights, everything went very well.

Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.

Customer loyalty comes from consistent experience. They learn to count on you.

At United, I will dedicate myself to making our airline flyer-friendly.

The strength of brand loyalty begins with how your product makes people feel.

I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

The one thing that Redfin has been really good at has been at delighting people.

Good service is a great inchantment.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

I don't really have any peeves, and I fly other carriers a good bit. My experience has been good in terms of getting on the airplane expeditiously and getting to my destination as need be, on time, with my bags - which I carry on.

We have a highly specialized customer and want to give her the best experience somewhere she can trust.

Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days.

If you focus on producing a great experience for anyone, that's how you get big.

My customers come and go, cycle in and out. They eat others' foods, too. It's cool. They move on, and they come back. My quality, in food and execution, speaks for itself.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all take care of themselves.

Personally I think there is nothing like that in-fight experience.