Mindy Grossman Quotes

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

The purpose of a business is to get and keep a customer. Without customers, no amount of engineering wizardry, clever financing, or operations expertise can keep a company going.

Treat the customer as an appreciating asset.

When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".

Treat your customers like lifetime partners.

I think that any business that thinks that the transaction is 'you give me money and I give you food, next, you give me money and I give you food, next,' without understanding that people deeply want to feel restored is in danger.

Every company's greatest assets are its customers, because without customers there is no company.

Once you create a loyal customer base, it's tough for a competitor to take that away.

I became very attentive to customers because I was desperate not to have people leave and never come back.

Without our customers, we don't have a business.

It's almost always easier to sell to an existing customer base than to find a new one.

The best investor is your customer.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

Satisfied customers are apathetic. Loyal customers will be your advocate.

The purpose of a business is to create and keep a customer. All business activities must be focused on this central purpose.

I have no fans. You know what I got? Customers. And customers are your friends.

Marketing, and the whole firm, should devote extraordinary endeavour towards delighting, keeping for ever and expanding the sales to the 20 per cent of customers who provide 80 per cent.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

Crack the science of loyalty at scale for local business, and that becomes something that can add a huge amount of value to an important sector of our economy.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

So I think instead of focusing on the competition, focus on the customer.

Our new attitude is how can we put you in front of our customer.