Jay Chiat Quotes

My real talent was for losing clients.

I became very attentive to customers because I was desperate not to have people leave and never come back.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

I think that any business that thinks that the transaction is 'you give me money and I give you food, next, you give me money and I give you food, next,' without understanding that people deeply want to feel restored is in danger.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

I would think anyone who does anything is always concerned about their customers.

You want your customers to value your service.

Success will always be measured by the extent to which we serve the buying public.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Every single person in every single company is either in sales or affects sales. Every single person in every single company is either in service or affects service.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

The customer is always right: 'It's my money. You have to listen to me'.

Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days.

If you stay very focused on customers and customer success, people pay attention to that - and in turn, they also want that same type of success.

I don't care why a client books me, as long as they book me.

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.

If clients don’t trust you they will eventually stop doing business with you. It doesn’t matter how smart you are.

Customer service will become the primary value added function of every business.

Even when I ran my bar I followed the same policy. A lot of customers came to the bar. If one in ten enjoyed the place and said he'd come again, that was enough. If one out of ten was a repeat customer, then the business would survive. To put it another way, it didn't matter if nine out of ten didn't like my bar. This realization lifted a weight off my shoulders. Still, I had to make sure that the one person who did like the place.