Client Management Quotes

I tend not to have a ton of clients at any one time, but some pretty interesting ones.

The best clients in the world are the people who cause you to struggle.

Dell will participate in tablets and all sorts of client devices. Our main business is helping our customers secure, protect their data and access it from any device they want to.

I have one client: Donald Trump.

My real talent was for losing clients.

The pure administration of Graham-and-Doddery really needs a long-term lock-up like Warren Buffett has, or it will have occasional quite dreadful client problems.

The lawyers have escaped most criticism [and undeservedly so]. The tax shelters [were approved by lawyers, who got paid huge commissions to do so] and every miscreant had a high-falutin' lawyer at his side. Why don't more law firms vote with their feet and not take clients who have signs on them that say, "I'm a skunk and will be hard to handle?" I've noticed that firms that avoid trouble over long periods of time have an institutional process that tunes bad clients out. Boy, if I were running a law firm, I'd want a system like that because a lot of firms have a lot of bad clients.

You must fire bad customers just as you would fire a bad employee. If you do not get rid of your bad employees, the good employees will leave. If I do not fire bad customers, not only will my good customers leave but many of my good employees will leave as well.

You start losing a client the moment you get it.

If something works for you, you continue to do it. I did a bunch of pictures for 20th Century Fox when Alan Ladd was over there, but I set the budgets so low that they'd approve and I'd deliver the film. They would have no say in it, which is the kind of arrangement I liked.

I think you need to know your clients.

Most of my career has been in sales. I spend 50% or more of my time with customers and employees, and I can't wait for it to be more than 50%.

For 30 years I've been responsible for managing client money, and it's been a joy, but at some point I need to move on. Thirty years is enough.

No agency is better than its account executives.

No agency is better than its account executives.

I worked for three years in a small IT firm in Chicago. I managed our client base, so I translated into human speak for our technicians. But our company was sold, and the atmosphere and the culture really changed, so I quit without having anything else lined up.

Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there is plenty of time afterwards to explain that it was not possible.

Many people believe that great designers get great clients. It's the other way around.

Madison Avenue is full of masochists who unconsciously provoke rejection by their clients. I know brilliant men who have lost every account they have ever handled.

It's all a matter of how agents want to handle their clients.

The most successful prostitutes are invisible, because the sign of a prostitute's success is her absolute blending with the environment. She's so shrewd, she never becomes visible. She never gets in trouble. She has command of her life, and her clients.

The Microfinance segment is a challenging client servicing space and thus requires a great amount of dedication, integrity and teamwork.

I've always been on the business side - running P&L and working with clients.

I never tell one client that I cannot attend his sales convention because I have a previous engagement with another client; successful polygamy depends upon pretending to each spouse that she is the only pebble on your beach.

When you manage your company for long-term shareholders, and you manage the company for clients, two of the biggest stakeholders, you will make the right decisions.