Diane Greene Quotes

Treat your customers like lifetime partners.

I am convinced that if you serve great value, people will come to you.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

A shift toward access and service would deepen the big-box retailer's relationship to customers and win their loyalty. A service focus would bring more rewarding, frequent, and lasting contact with grateful customers.

Starbucks has a role and a meaningful relationship with people that is not only about the coffee.

We have a relationship with our customer, and that relationship translates into sales.

A satisfied customer is the best business strategy of all.

The 'No.1 IT company' isn't by volume, it's in relation to business customers because those are my customers, not the consumer. Who do they view as their most important partner? That's my definition of the 'No.1 IT company.'

Without our customers, we don't have a business.

We want a direct relationship with our customers. To build a business and sell products to them.

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Many companies talk about customer success, but how many actually put the customer first above all else, always?

As the owner, you have to look into the mind of the customer and see and feel how their relationship to your product works - not just that the product works.

China and the Asian territory is an incredible opportunity. We spend a lot of time looking at it, looking for the right partners.

If you're going to build a business that's based on community, your business has to have community in it.

There are bridges that we have built not only between individual companies but also between associations. This will keep business and investments flowing.

We have awesome, passionate customer success and social media teams, but when I see a customer who needs help or is unhappy, I take that personally.

We're in the business of making fans that will last with us a lifetime. In order to do that, you've gotta give them something special.

Epic Games and Microsoft have been close partners for more than 25 years.

We've found that the more products our customers have with us, the longer they stay. It's about making sure we listen to our customer needs and get to those pain points.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

Every company can use someone advocating loudly for the customer.

I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

If it's compelling and engaging enough, customers will consider paying for it. If we don't deliver something that has value, we won't expect value in return.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.