Oscar Munoz Quotes

Every time I fly first class, I'm like, 'Damn dude, this is sick!'

I've seen this over and over again: people love it if you step up their experience. No one turns down an upgrade to business class in a plane.

What's important is that a customer should get off the airplane feeling, 'I didn't just get from A to B. I had one of the most pleasant experiences I ever had, and I'll be back for that reason.'

We are dedicated to setting the standard for customer service among U.S. airlines, as we elevate the experience our customers have with us from booking to baggage claim.

When a customer sits inside the car, then they have to have the feeling that it's an Audi - whether it's the leatherwork or the bodywork. All these things must be typically Audi.

We have a highly specialized customer and want to give her the best experience somewhere she can trust.

Fortunately, I like hotel rooms.

People want a remarkable experience; it's what they'll talk about, largely because the bar has been set so low by so many companies.

It's such a diva thing, but I need one room for my suitcases and one for me.

If you focus on producing a great experience for anyone, that's how you get big.

Good-quality travel and good-quality food are the two luxuries that I never have any guilt indulging in.

Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

We are putting the customer at the center of everything we do and are directing our resources towards those innovations and investments that will strengthen our ability to deliver a better McDonald's experience over time.

I think my service is better than my food... I focus so much on the service.

The real pleasure of cruising is arriving at a new destination.

I like all hotels, really.

The one thing that Redfin has been really good at has been at delighting people.

In the late 1990s, I was a guest on a private plane. By the time my partners and I got off the flight, we knew we had to figure out how to fly privately more often.

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all take care of themselves.

When I go on trips, I like to have everything in one place. Someone to be in charge of the food, someone to keep things organized, and someone to attend to us. I need the house to be awesome, by the water, with all the amenities I need.

I stay in a lot of hotels, and the best part of travel is getting back to my own bed.

Ultimately, what we're trying to do for our customers or our guests is create magical travel experiences.

The Blue Train in South Africa is fantastic. You start your journey in a VIP lounge where you have your own individual steward who shows you to the train and looks after your cases, and it's champagne all the way.