Jon Oringer Quotes

It's so important to experience what your customers are experiencing and listen to their suggestions.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

I've probably spent more time than any other brand reading every last comment. To listen to people the way you're able to online is very powerful.

By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.

There is no one thing that can turn around a rejection. But there is one answer: begin talking to your customers who have already bought from you and discover why they bought.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

In the web products and services world, you have a real-time interaction with your customers, and then a real-time editing of how you as a company are doing.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

I always tell people that they are really the critics. If people come three times a week to your restaurant they are the ones who find something they really love.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

There's a real moral imperative in being an organization that takes the time to sit and listen to the customers and the people they're serving.

It's extremely important to have a loyal fan base and be receptive to them.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

Customers are a great way to finance a business for many reasons. First, customer financing is typically non dilutive. They want something from you other than equity in your business. Customers also help you fit your product to the market. And customers will help debug and improve the quality of the product.

Your customers are always a bottomless well of surprises.

Your customers can tell you the things that are broken and how they want to be made happy. Listen to them. Make them happy. But don't rely on them to create the future road map for your product or service. That's your job.

In our product development cycle, we ask and listen to our customer about what she wants.

When a sizable group of customers speak, I always listen! The 'customers' view' is key to my confidence in decisions.

If it's compelling and engaging enough, customers will consider paying for it. If we don't deliver something that has value, we won't expect value in return.

We are very committed to listening to our customers' feedback and making changes to deliver happiness to our users.

I get all of my motivation from my customers.

Face-to-face customer feedback refines or validates every component of the startup's business model, not just the product itself.

During my time growing a company in the private sector, one of my guiding principles was to meet and hear feedback from as many customers as possible.

During the early stages of Zoom, I personally emailed every customer who canceled our service.

The goal of listening to customers is not to please every one of them. It's to figure out which customer segments serve your needs - both short and long term.