Jeffrey Gitomer Quotes

Customer satisfaction is worthless. Customer loyalty is priceless.

Customers must be delicately angled for at a safe distance - show yourself too much, and, like trout, they flashed away.

Companies should always want to delight their customers.

Satisfied customers are apathetic. Loyal customers will be your advocate.

Treat your customers like lifetime partners.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

I get asked a lot why Apple's customers are so loyal. It's not because they belong to the Church of Mac! That's ridiculous.

Once you create a loyal customer base, it's tough for a competitor to take that away.

The whole concept of rewarding customers is a big trend.

When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.

I became very attentive to customers because I was desperate not to have people leave and never come back.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us.

We have a highly specialized customer and want to give her the best experience somewhere she can trust.

Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

If you stay very focused on customers and customer success, people pay attention to that - and in turn, they also want that same type of success.

Our focus is on the customers and improving their experience. We believe that if we do that well, competition, prices, and profits will all take care of themselves.

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

If you don't listen to your customers, someone else will.

Customer service should not be a department, customer service is everyone's job.

I listen to [customers] and we make adjustments because we pretty much average a collection every six weeks. We're constantly taking everything in and taking notes.

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?

It's not enough to be close to the customer. You've got to be glued to the customer.

I have no fans. You know what I got? Customers. And customers are your friends.