We live in an era where pizzas show up faster than the police.
I am terrible. When I buy stuff, I want it straight away. If it says two to three weeks delivery - no way. I will find somewhere that will deliver it that afternoon.
I bowl so slowly that if I don't like a ball I can run after it and bring it back
I look at each day as a chance to move one notch above yesterday - whether it's in service quality, delivery, speed, or any other aspect of the business.
You can buy almost anything anyplace in the world. You can get it delivered in 24 hours. You can pay for it on credit or just by swiping something. So, I don't know that the world is worse off, in that context, than before.
Give your clients the earliest delivery consistent with quality - whatever the inconvenience to us.
We're in the business of delivering cars in five minutes, but once you can deliver cars in five minutes, there's a lot of things you can deliver in five minutes.
Amazon has done something for all of retail, which is resetting the customer expectations about how quickly and easily you can get things.
It is difficult to master the skill of scoring runs from a 90mph delivery that is dug into your armpit or is fizzing past your nose.
As the Internet has sped up the consumer experience, customer expectations are higher.
Some of my fondest memories of the early years of Netflix have to do with our efforts to figure out the most efficient, effective, and fast methods to get DVDs to people all over the country.
I really think of it - acting and writing and producing, whatever - as shipping. You gotta ship. Put the widget together in the easiest, quickest way possible and ship the product.
I want every pillow shipped out the day we get the order.
