Customer Expectation Quotes

You can’t pass enough laws to stop customers from seeking and expecting value.

If you're going to charge someone for something, you have to show them value for it.

Quality is not an absolute measure. It doesn't mean 'deluxeness' or 'perfection'. It means keeping the promise the customer wants you to make.

The 21st century is a golden age of personalization. Whether it's customizing our smart phones with our favorite apps or ordering exactly what we need when we need it from Amazon, we increasingly expect a unique customer experience, not a one-size-fits-all model.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

What we are doing is satisfying the American public. That's our job. I always say we have to give most of the people what they want most of the time. That's what they expect from us.

I've always been one for show business. I like performing, and I used to get criticized for having production value. But now it's all that! People need to get what they pay for! Otherwise, just listen to recorded music.

Figure out how to build a brand and stick by it so people know what to expect.

If it's compelling and engaging enough, customers will consider paying for it. If we don't deliver something that has value, we won't expect value in return.

The customer is a remarkably selfish person: He takes the relationship to where the execution is in his favor.

If we get better our customers will demand we get bigger.

The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.

What I feel I am doing now is giving to the people exactly what they paid for but never actually heard before.

I do movies that I would like to go and see. I think that's a good barometer of how I choose films. I like going to these movies. Our job is to make sure the audience gets their $16 worth. That's my job.

Focus on something the customer wants, and then deliver it.

I'm old, I'm used to crummy service, I'm trained to get crummy service. To me, the fact I can get through to a call centre and then hold for 15 minutes, I don't get that upset. My kids won't. They want to know the answer to their question now. As a company you have to provide an answer to that consumer.

I like my customer to be fierce.

The bottom line - customers want delicious food served quickly in an interactive format, and they are increasingly unwilling to compromise.

When you sell a product or service, you're making a promise to your audience. If you don't understand your audience, you'll never be able to keep that promise and you'll ultimately let them down.

Parents who don't like Success should find a school they do like. For someone to enroll their child at Success and insist we change our model is like a person walking into a pizzeria and demanding sushi. If you want sushi, go to a sushi restaurant!

Your premium brand had better be delivering something special, or it's not going to get the business.

I come from some humble beginnings, and I just believed that when people pay their money, hard-earned money, that they deserve a certain level of performance.

I put out a good 10 different types of drinks for them and they just said, "Oh, okay, so it's just one choice." One choice? I gave you Coke, Pepsi, Ginger Ale, Sprite. They saw that as one choice. Now why was that one choice? Because they felt, well, it was just all soda.

I'll never understand why people go to movie theaters to have conversations. Going to the movies to talk is like going to a restaurant to cook. The idea is that you have paid your money to have someone do something better than you can do it yourself.

Deadlines are great for customers because having one means they get a product, not just a promise that someday they'll get a product.