Aaron Levie Quotes

We've found that customers are very open. They'll tell you what's going on, what's working and what's not. They're looking for help.

The closer you get to your ultimate customer, the more you learn about your business.

Put your consumers in focus, and listen to what they're actually saying, not what they tell you.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

During my time growing a company in the private sector, one of my guiding principles was to meet and hear feedback from as many customers as possible.

When you spend time with potential customers, you get to hear about their struggles firsthand. You see their eyes light up with excitement or darken with confusion. You learn things you would never find in a survey, database, or questionnaire. You learn why people buy.

Always listen to your customers.

If you don't listen to your customers, someone else will.

I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.

Forget about yourncompetitors, just focus on your customers.

I feel I'm able to serve my customer by knowing what she or he wants. One of the ways I'm able to do this is through my website, and email: people give me great ideas, tell me what they want, what they don't want. It's really instrumental, and helps me stay in touch with people.

We must learn what customers really want, not what they say they want or what we think they should want.

Before you can pick a social-media strategy, you have to think of your customer and what the value proposition is for them. Social media is a way to engage customers, not to give your business a 'shout out.'

Do your own market research; ask your last ten customers exactly why they bought from you.

Listen to your customers but don't (always) believe what they say-they know even less about the future than you.

Customers can't always tell you what they want, but they can always tell you what's wrong.

Your most unhappy customers are your greatest source of learning.

We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.

It's so important to experience what your customers are experiencing and listen to their suggestions.

From now on, the technology companies that succeed will be those that have developed skills at listening and a sophisticated understanding of their customers' industries.

By providing memorable social media customer service, companies not only create deeper connections with consumers, but they glean valuable insights on how to improve their products or services.

When you know who your customers are, that can give you an edge on the competition.

You can be a great researcher, and you can think you have great ideas, but until you're forced to talk to a potential customer, you never really know.

For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.

When a sizable group of customers speak, I always listen! The 'customers' view' is key to my confidence in decisions.