Customer-Centric Approach Quotes

Stop selling. Start helping.

To satisfy the customer is the mission and purpose of every business.

Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.

At the end of the day we are not selling, we are serving.

The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy.

You‘ve got to start with the customer experience and work back toward the technology - not the other way around.

Service to many leads to greatness-great respect, great satisfaction. Success is not having to wait until someone goes to Hong Kong before you get a camera.

If you keep your eye on the profit, you’re going to skimp on the product. But if you focus on making really great products, then the profits will follow.

Meet customers where they are; question how to make the tools customers use more valuable.

Customers should be number 1, Employees number 2, and then only your Shareholders come at number 3.

Profit is the celebration of service.

Before you can pick a social-media strategy, you have to think of your customer and what the value proposition is for them. Social media is a way to engage customers, not to give your business a 'shout out.'

Never ever compete on prices, instead compete on services and innovation.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

We must learn what customers really want, not what they say they want or what we think they should want.

Somebody once told me, ‘Manage the top line, and the bottom line will follow.’ What's the top line? It's things like, why are we doing this in the first place? What's our strategy? What are customers saying? How responsive are we? Do we have the best products and the best people? Those are the kind of questions you have to focus on.

Good products are built by people who want to use it themselves

I never perfected an invention that I did not think about in terms of the service it might give others... I find out what the world needs, then I proceed to invent.

In almost any industry, if you're passionate about doing a great job and making people that buy your product or service as happy as possible, it's really fulfilling.

If you don't need it yourself, and you're building something that someone else needs, realize you're at a big disadvantage.

Customer service will become the primary value added function of every business.

Determine what your customers need, and work backwards.

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

When I founded Stitch Fix, I wanted to create a company that I would want to work at for the rest of my life.