Zig Ziglar Quotes

The golden rule for every business man is this: 'Put yourself in your customer's place.'

I'm obsessed with the customer. I am the customer. I really don't think you can go wrong if you don't take your eye off of that. Serving the customer. How does she feel? I feel like the fashion industry has cared a lot about how we look but not about how we feel.

Zappos is a customer service company that just happens to sell shoes.

To satisfy the customer is the mission and purpose of every business.

Customer service should not be a department, customer service is everyone's job.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

The best marketing strategy ever: CARE

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

Screw the competition - focus on good customer service.

Care about your customers more than about yourself, and you'll do well.

Look after the customer and the business will take care of itself

Serving our end users is at the heart of what we do and remains our number one priority.

Even in the face of massive competition, don't think about the competition. Literally don't think about them. Every time you're in a meeting and you're tempted to talk about a competitor, replace that thought with one about user feedback or surveys. Just think about the customer.

Thousands of salespeople are pounding the pavements today, tired, discouraged and underpaid. Why? Because they are always thinking only of what they want. They don't realize that neither you nor I want to buy anything. If we did, we would go out and buy it. But both of us are eternally interested in solving our problems. And if salespeople can show us how their services or merchandise will help us solve our problems, they won't need to sell us. We'll buy. And customers like to feel that they are buying - not being sold.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

At the end of the day we are not selling, we are serving.

The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.

Listen to the customer's complaint and act fast.

So, always start with a product, always start with a customer, always start with a service and how this product or service will dramatically improve the quality of the life or the work of the customer.

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.

Even in the face of massive competition, don't think about the competition. Just think about the customer.

Each close you use should be an educational process by which you are able to raise the value in the prospect's mind.

The more successful you and your organization become, the more humble and devoted to your customers you need to be.

Customer service shouldn't just be A department, it should be the entire company.