Oscar Munoz Quotes

I like to respect my customers.

It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and the deepest sense of respect. Ultimately, our actions will speak louder than words.

I took to heart the instructions my father drilled into my head. Respect the customer. Pay attention to her. Take her package to her car. You broke your neck to get what she wanted because you never knew when the next customer would come along.

Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.

It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

If there's a problem, we at Wine Library never tell ourselves that once we handle this issue, we'll never have to deal with the person again. We talk to every single person as though we're going to wind up sitting next to that person at his or her mother's house that night for dinner.

It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.

Good service means never having to ask for anything.

Make people have a smile when they finish your e-mail.

We have been treated gorgeously by Amazon.

Treat your customers like they own you. Because they do.

There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.

There are words that work, that are meant to explain and educate on policies that work, on products that work, on services that work. I'm not going to ever try to sell a lemon. I don't do that.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Respect and mutual respect are important. I, for instance, often show my latest work so that people can see how I work.

The client is not always right.

I know how I like to be treated, so I always start by saying, 'Could you give me a moment of your time, I know you're very busy,' and usually, they will.

We must advertise to U.S. business that we are there, that our attitude has changed, and that we care. When we are asked to help, we have to perform and provide the right advice.

Good first drafts and speedy responses to consumer dialog will always trump lawyered corporate speak.

The golden rule for every business man is this: 'Put yourself in your customer's place.'

I'd just like to be treated like a regular customer.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

We rent one in three tuxedos in the U.S. and Canada, and if we make a mistake, our employees will deliver to the customer's home, office, or wedding. We get a couple hundred letters a week praising the service in our stores.

Never shoot your customers.