Daniel Boulud Quotes

A lot of restaurants serve good food, but they don't have very good service.

When I started selling air conditioners early on, customers were willing to pay an extra 200 yuan to buy from Suning. Why? Service was good.

If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

It's sad that we have become so accustomed to bad service that we're shocked when we get good service.

Good service means never having to ask for anything.

Success will always be measured by the extent to which we serve the buying public.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

Have you ever noticed that it’s only the public sector that complains about too many customers.

You can get business with price, but you have to have service to keep it.

People are the core of every business. Businesses are based on relationships, and relationships are based on people. I would go to an average restaurant run by amazing people over an outstanding restaurant run by awful people.

At the end of the day, the differential, I believe, on the airline space has got to be about the product and the service that you provide. And again, I can't express that enough. That comes from people. It is a people business, and my primary focus is to get our 84,000-plus people back aligned, back engaged, and back focused on our customer.

I think my service is better than my food... I focus so much on the service.

My idea of fun would be to review the customers. I could give some customers one star, so that restaurateurs would know when they walked in not to serve them.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

Don't build a bar for yourself. Build it for your customers. It's all about them: the walls, the finishes, the textures, the food, the beverages, literally everything has to be for them.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Ultimately, we're in the service business. We will always have an important human element.

Obviously, the hotel is related to my name, so my mom makes sure the staff, the service, the cleaning part of it is 100 out of 100. Not 99, 100 out of 100. We've got great reviews because of that. That's why a lot of people want to stay out our place, because we provide a lot of good services.

It's the human approach to customers that I want to bring back.

We want to serve the customer as they want to be served.

The only real way to differentiate yourself from the competition is through service.

There is something wrong when you wait in line thirty minutes to get a hamburger that was cooked for ninety seconds an hour ago.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.

If I had a brick for every time I’ve repeated the phrase Quality, Service, Cleanliness and Value, I think I’d probably be able to bridge the Atlantic Ocean with them.