Jose Aldo Quotes

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

We used to think that the enterprise was the hardest customer to satisfy, but we were wrong. It turns out, consumers are harder than the enterprise because the consumer will not give you a second chance.

When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience.

When I started selling air conditioners early on, customers were willing to pay an extra 200 yuan to buy from Suning. Why? Service was good.

Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila.

The customer is not always right.

It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

I don't think it ever does any harm in any business to feel that there is someone there who cares about it. If you look at any business, fashion being the most obvious, the aura, or the reality of the designer, is part of what creates it. It's true in luxury goods stores and in good food stores. It leaves a palpable sense that someone cares.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

We're living in what I like to call the 'Thank You Economy,' because only the companies that can figure out how to mind their manners in a very old-fashioned way - and do it authentically - are going to have a prayer of competing.

The jewelry business is a very, very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

The well-satisfied customer will bring the repeat sale that counts.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

We have a relationship with our customer, and that relationship translates into sales.

Chick-fil-A is what it is today because of its people, purpose and product.

How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

A satisfied customer is the best business strategy of all.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

The customer is always right: 'It's my money. You have to listen to me'.

You should not build your customer service system on the premise that your organisation will never question the whims of your clients.

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.