Operational Stability Quotes

An army must have but one line of operations. This must be maintained with care and abandoned only for major reasons.

When a system is stable, telling the worker about mistakes is only tampering.

It's very important to have the comfort of the regulator in every geography where you operate.

You need to run the company on an even keel, and you need to be thinking about the company long-term and how to drive your next innovation.

You want to have stability in the commercial aspect of your operation.

When someone new takes over a role, the company doesn't change anything from the script, but they do lay it all out there and let people take from it what they take from it.

The organizational architecture is really that a centipede walks on hundred legs and one or two don't count. So if I lose one or two legs, the process will go on, the organization will go on, the growth will go on.

You've got to be in your kitchens, or it all falls apart.

Move fast with stable infrastructure.

I say don't overreact; cool your jets. Focus on things that you can control: your business, your employees' welfare, your guests, and the quality of the product that you dish up. Do that, keep your chin down, pay attention to business, and the sun will come up tomorrow. That's the way I figure it.

We've changed our internal motto from "Move fast and break things" to "Move fast with stable infrastructure."