Omnichannel Strategy Quotes

You have to create a consistent brand experience however and wherever a customer touches your brand, online or offline. The lines are forever blurred.

The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.

The digitally-native vertical brand drives a lot more customer intimacy than its competition. The data is better because every transaction and interaction is captured.

We've continued to expand the overall footprint of Ulta Beauty both physically and digitally in so many ways.

Online, offline, it's gotta be the same.

Selling online is one channel, but it's not the only channel.

I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There will be too many of all of them. The strongest ones, the ones who offer the best customer experience, will survive.

We've had to be innovative, in terms of reaching the customer, and that's all been about making it an experiential shopping environment.

The evolving social and digital media platforms and highly innovative and relevant payment capabilities are causing seismic changes in consumer behavior and creating equally disruptive opportunities for business.

Walmart is going to be very good at this e-commerce game.

I tried to put direct to consumer through a wholesales channel - the industry was just not ready to adapt and change. The other issue I had was with Jimmy Choo.

We're building a unique global platform...In the last 18 months we found that sellers and partners are interested in complementing their online and offline businesses with Amazon's platform

Retail is now totally propelled by consumers and their needs. People can buy what they want in any way that they want it. That trend started a long time ago, and it has really changed everything.

The days of trying to get a consumer to come to you are over. You really have to be in the consumer's world, wherever, whenever and however.

I think there will be an increasing convergence between content and commerce, that it will be about following consumers instead of making consumers come to you, and I am especially excited about the various platforms that will allow more and more access to customers.