W. Edwards Deming Quotes
Zero defects is a super highway going down the tube.
Citations
Walton, Mary. The Deming Management Method. Perigee Books, 1986.
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Dr. William Edwards Deming was an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics.