Marianne Lake Quotes

We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.

It is in Toyota's DNA that mistakes made once will not be repeated.

Quality has to be caused, not controlled.

Quality management is needed because nothing is simple anymore, if indeed it ever was.

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

For much of Toyota's history, we have ensured the quality and reliability of our vehicles by placing a device called an andon cord on every production line - and empowering any team member to halt production if there's an assembly problem. Only when the problem is resolved does the line begin to move again.

Everything has to be perfect in my business. Because when there is a mistake I am the one who is responsible.

In a true zero-defects approach, there are no unimportant items.

Quality is everyone's responsibility.

All that is not perfect down to the smallest detail is doomed to perish.

Detect and fix any problem in a production process at the lowest stage possible.

People can live up to high standards, but they can't live up to perfection.

Deliver total quality to every customer every day.

Quality comes not from inspection, but from improvement of the production process.

Quality isn't a thing. It is an event.

The cost of quality is the expense of doing things wrong.

Uncontrolled variation is the enemy of quality.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

If it were better, it wouldn't be as good.

There's really no way to be perfect. Perfectionism is a silly trait to have, so in a lot of ways that inspired the world of 'Divergent,' in which everyone is striving toward that ideal and falling short of it.

Quality is easy to talk but hard to make.

To me, error analysis is the sweet spot for improvement.

Consumer accountability drives quality and efficiency.

I'm always in search for perfection. If it's not perfect, I'm back to the drawing board.

You don't do things right once in a while. You do things right all the time.