Howard Schultz Quotes

The store experience must become a performance, with the energy and precision of a Broadway play.

People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?'

I don't know about you, but most of my exchanges with cashiers are not that meaningful.

Shopping for groceries for most people is like a chore. It's like doing the laundry or taking out the garbage. And we strive to make shopping engaging, fun and interactive.

I feel like there's so many places to shop today that just feel like an Excel spreadsheet put between four walls.

I would never shop from the Internet or a catalogue; otherwise, how am I going to educate my eye? I just love going out and searching for new things.

At HSN, the experience we create are a significant point of differentiation.

When I was a teenager, I used to come to Selfridges, and it was very swanky and overwhelming, and I'd think, 'Wow, this is amazing.' I would never have imaged having my own area in the beauty hall! It's incredible.

I always loved the retail entertainment sector, like FAO Schwartz, where it's a little more exciting than just going into a little corner deli candy place.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

Doing a mall is not only construction of the physical place: what is important is the merchandising mix. We strive to serve the convenience of the public. We want shopping at our malls to be a unique and an enjoyable experience.

Experience is going to be even more important than it used to be - people will want to live something when they are in our stores, otherwise they'll just buy on their phones.

Wembley was crazy stuff. The songs, the noise... best fans ever. My hair was up all the way.

What's crucial in a High Street store is a compelling reason for people to shop there. Shops must offer excellent customer service - and 'theatre' is a must.

When I opened Chanel in London, they were happy. People would go, 'Oh, I just came in to see it. It's so beautiful.' And you leave with a positive attitude toward the brand. Now, you don't really get that online. You don't go, like, 'Wow.'

Sometimes when I walk into one of my own stores, I look at the display and say, "This looks so good - I want to buy it." Yet other times I walk in and the displays and mannequins will be all wrong, and I don't want to buy anything. When a customer walks into a store, she's looking for inspiration. So I'm tuned in to people, and I care about what they need and who they are.

As a manager, you look at who is going to get the fans on the edge of the seats.

This is a beautiful game.

I love the atmosphere of shopping in London. Sometimes I just go into a boutique, not to buy but to listen to the music.

I like to walk around John Lewis or Selfridges window-shopping.

I love the way that girls turn up at our boutiques knowing all the names of the dresses, and that was happening before we launched our brand Pinterest board.

Ralph Lauren has always stood for providing quality products, creating worlds and inviting people to take part in our dream. We were the innovators of lifestyle advertisements that tell a story and the first to create stores that encourage customers to participate in that lifestyle.

A great department store, easily reached, open at all hours, is more like a good museum of art than any of the museums we have yet established.

I will tell you that we're all human beings, and we all care about what people think of us. But in general, their outlook is, "We're not looking at opening night numbers. We're not looking at opening night box office. We want this to be part of the reason you come to our service."

So the idea of being able to shop cross-category to buy the beach bag, the summer lip gloss, and the pillows for your pool house makes it into very focused, easy life.