Seth Godin Quotes

When a salesperson truly cares about you, trust forms, and you're more likely to buy, come back for repeat business, and refer new customers.

Look after the customer and the business will take care of itself

We need to take excellent care of our customers, and do so at a profit.

The most special relationships, in my experience, are based on a combination of trust and mutual respect.

Be true to your audience, or you will lose money.

The best marketing strategy ever: CARE

Customer satisfaction is worthless. Customer loyalty is priceless.

People are influenced most by those they trust, admire and believe care for them.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

If clients don’t trust you they will eventually stop doing business with you. It doesn’t matter how smart you are.

If you can serve everyone who visits you, you must be doing well in business.

We expect all our businesses to have a positive impact on our top and bottom lines. Profitability is very important to us or we wouldn't be in this business.

Great companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.

Friendship is something that is cultivated.

Profitability comes from loyalty, productivity, and having a character base from which to work.

I want someone who is my partner in life. Who supports me, and I support her. I can share all my experiences in life with her, and she can share hers back with me. Not only do we love each other, but we accept, embrace, nurture, and care for each other.

You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

Most good relationships are built on mutual trust and respect.

I'm there for my friends, and I'd like to think I'm there for my employees.

Once you take care of people, people respect you.

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

I’m struck that there is one lesson I learned early and then relearned over and over: Trust is the coin of the realm. When trust was in the room, whatever room that was — the family room, the schoolroom, the locker room, the office room, the government room or the military room — good things happened. When trust was not in the room, good things did not happen.

We have a highly specialized customer and want to give her the best experience somewhere she can trust.

Women care about their friends.

You can get business with price, but you have to have service to keep it.