Vera Wang Quotes

Net-a-Porter offers catwalk fashion and trend-driven shopping, but for Mr Porter, while fashion is still important, style is key.

Uber is efficiency with elegance on top. That's why I buy an iPhone instead of an average cell phone, why I go to a nice restaurant and pay a little bit more. It's for the experience.

I'm very impressed by St. Patrick's. Another deity to me is definitely Saks Fifth Avenue. Someone told me that when they go to Vermont, they feel like they're home. I'm that way at Saks.

If you're successful, it's important to enjoy it! I love shopping for clothes, branded clothes. I love shopping in England, Dubai. I like to travel whenever I can.

I spend a lot of time on eBay buying vintage. I also really like Alexander Wang, Miu Miu, Vivienne Westwood, McQueen and Balmain.

The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.

In the luxury business, you have to build on heritage.

This is an elegant hotel! Room service has an unlisted number.

You can start right where you stand and apply the habit of going the extra mile by rendering more service and better service than you are now being paid for.

As an impoverished student I used to spend days out in Selfridges, nibbling on samples of free cheese and dousing myself with scent in the perfume department.

Fastidious attention to detail makes the difference between an OK service and first class service.

My hairdresser and I found ourselves shopping at Bloomingdale's with nothing to do for days.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

If I was a bajillionaire, I would spend a lot of time at Barneys just buying all kinds of great things all the time. I would have so many black cashmeres it would be out of control. I like the way nice things feel very much.

This is my ultimate fantasy: watching QVC with a credit card while making love and eating at the same time.

I love going to Rodeo Drive with my wife.

I was street smart, but unfortunately the street was Rodeo Drive.

The first step in exceeding your customer's expectations is to know those expectations.

I've always been a free trader. I trade freely on Bond street, Rodeo Drive, Fifth Avenue, Worth Avenue.

You can get business with price, but you have to have service to keep it.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

Maybe I'll buy myself a nice Gucci bag.

Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.

Illamasqua is a great brand with great people.