John Pritzker Quotes

When I check in at the Encore, they're like, 'Welcome back, sir.' I'm back home, it's like my second home.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

People have known me for so long, I'm just Della to them.

I try to stay at the same spots all the time, so they remember me.

Or maybe, he thought now, he just didn't recognize all those other girls. The way a computer drive will spit out a disk if it doesn't recognize the formatting. When he touched Eleanor's hand, he recognized her. He knew.

Every once in a while, I hear somebody call me Tracy to try to let me know that they know me, you know, personally. But most of my real friends will call me Trey, or 'Ice' was basically short for Iceberg. So they would call me - some of my boys call me Berg.

It's so important your customer can rely on you for your classics.

Over there, Kevin McHale, I feel like I'm talking to someone I know. It's just a total different atmosphere.

I take time with each person and try to remember them, especially if they're a repeater from another event. I know a lot of authors just sign a book and keep their heads down, but I'm not like that.

The Loden in Vancouver, where I stayed when I was filming 'The Arrow,' is a family-run hotel with a fantastic restaurant, great facilities, and brilliant people.

If I go to hotels, they always say, 'Welcome back', even when I've never been there before.

People feel like they know me, in a strange way, like they grew up with me or they went to high school with me!

Growing your own business is great. Watching your ideas come to life, taking care of new customers and watching them become repeat customers, and successfully building your team is a feeling that can't be matched.

I'd rather kiss my best friend than kiss some random guy.

I know what it takes to gain a fan.

The fact is many of these guys whom I was supposed to be seeing are my buddies. I've always been the bum chum kinda girl.

When I look at my catalog, most of my songs are about love or relationships. And I'm smart enough to say if it's not broken, don't fix it.

I really like working with people again and again, and I don't know why everyone doesn't do it. Because you already know them, and you know how good they are.

LA is the only place where people know my name and still walk up to me and ask it. And I think that was really representative of a lot of the transplant people in LA. I just found everything so phoney.

The most wonderful thing about having a small business is that every person we dress gets a really intimate process.

Larry Hagman and I are very old friends.

My audience is like my family at this point.

What people respond to is intimacy and regularity.

Sam Smith knew who I was!

It's the human approach to customers that I want to bring back.