Tony Robbins Quotes

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Even in the face of massive competition, don't think about the competition. Just think about the customer.

Proper business planning demands that you focus on the self-interest of the customer at all times.

The best investor is your customer.

Business enterprise is an organ of society. There is only one valid definition of business purpose: to create a customer.

Before you can pick a social-media strategy, you have to think of your customer and what the value proposition is for them. Social media is a way to engage customers, not to give your business a 'shout out.'

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

You can't just tell your team, 'Think long term.' It doesn't work that way. When you are starting out, you have to always think about trying to build something of value for the customer: something they can use all the time, something of use.

You have got to have discipline and focus - on the customer and how you run the business.

If you really stay focused on what your beliefs are and what your customer wants, you'll find the right markets.

Lean thinking defines value as providing benefit to the customer; anything else is waste.

Somebody once told me, ‘Manage the top line, and the bottom line will follow.’ What's the top line? It's things like, why are we doing this in the first place? What's our strategy? What are customers saying? How responsive are we? Do we have the best products and the best people? Those are the kind of questions you have to focus on.

A business is simply an idea to make other people's lives better.

What Sam Walton did was to go into one of the most mature industries of all and find a way to make it grow, grow, grow, double-digit, month after month, year after year. He did it by innovation, customer focus, and above all, speed.

Marketing is not only much broader than selling, it is not a specialized activity at all. It encompasses the entire business. It is the whole business seen from the point of view of its final result, that is, from the customer's point of view.

Best way to succeed is to do things for the customer, not to the competition. Very few people buy a product in order to help you hurt the competition. To think otherwise is lunacy.

We believe this combination of excellence in operations and strong execution of our strategy is critical to achieve our vision. We will continue to focus on both in future as well.

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

I try to build on our management philosophy. I try to understand what the threats and opportunities are for us. Uh, I try to make sure that we're driving innovation and creative destruction hard enough so we're not blindsided, and that our attitude is to, in starting any initiative, any business, is to focus on how we can create value for others, rather than how we maximize profit, because you can make money focusing on, "How do I maximize profit?"

To create a new business that makes money, and more significantly, employs others, and more significantly, gives a product to a customer that improves their life, is our greatest challenge, our greatest opportunity, and the greatest gift, far greater than any charity that we can give our fellow person.

Marketing is the way your people answer the phone, the typesetting on your bills and your return policy.

We are really pleased with our revenues but our goal isn't to make money. It sounds a little flippant, but it's the truth. Our goal and what makes us excited is to make great products. If we are successful people will like them and if we are operationally competent, we will make money.

Meet customers where they are; question how to make the tools customers use more valuable.

Forget about yourncompetitors, just focus on your customers.

Screw the competition - focus on good customer service.