Jeffrey Gitomer Quotes

...smile first, then speak.

Damn! This flight attendant treating us like we won these first class tickets in a contest.

Give the public everything you can give them, keep the place as clean as you can keep it, keep it friendly.

Indian hotels are doing well globally because they understand hospitality.

We had so much fun in Ghana and they are really lovely people.

I have an obsession for quality. I work for my guests, not to obtain Michelin stars.

You wouldn't have the same art on the walls at every restaurant or the same waiter uniforms. Neither should you have the same service style at every restaurant.

As a former waitress myself, I know firsthand how a simple smile from someone can improve your day and how a single harsh word can destroy it. Being courteous and thoughtful costs you nothing and can sometimes pay you dividends in unexpected ways.

No tablecloths, silver cutlery, fine porcelain, sommeliers, or deep wine lists - that's fine. But no service or hospitality? That's going too far.

What we know about the destination resort business is clearly established. But it's all about one thing, and one thing only. All of the razzmatazz and jazz we hear about facilities and everything else doesn't amount to a hill of beans. It's customer experience that determines the longevity and endurance of these enterprises.

The people of Disney are so incredibly amazing; they are so nice.

Hospitality is central to the restaurant business, yet it's a hard idea to define precisely. Mostly, it involves being nice to people and making them feel welcome. You notice it when it's there, and you particularly notice it when it isn't. A single significant lapse in this area can be your dominant impression of an entire meal.

I love Hyderabad. People here always given me a warm welcome.

Obviously, the hotel is related to my name, so my mom makes sure the staff, the service, the cleaning part of it is 100 out of 100. Not 99, 100 out of 100. We've got great reviews because of that. That's why a lot of people want to stay out our place, because we provide a lot of good services.

Chelsea received me very well.

Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.

Have you thanked a front-line employee for carrying around a great attitude ... today?

The service in L.A. is the best. You don't get sarcastic, surly, fed-up waiters and waitresses like you do in England. They're good at their job and they're there for the customer. The only depressing thing is a lot of them have written more screenplays than me.

Waiters are like hookers, never around when you want them.

If one of our customers comes into the store without a smile, I'll give them one of mine.

Friendly makes sales - and friendly generates repeat business.

...the waiters carried themselves with a quiet joy, as if their entire mission in life was to make their customers feel comfortable and well tended.

The ornament of a house is the friends who frequent it.

When the players think you are strong and that you trust them, it helps them to have a good attitude.

I frankly felt like the reception we received on the way in from the airport was very warm and hospitable. And I want to thank the Canadian people who came out to wave -- with all five fingers -- for their hospitality.