Robert Collier Quotes

It's important to feel what the customer is feeling when he enters the shop.

If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

Customers don't just want to shop: they want to feel that the brand understands them.

Customers are your best teachers. Learning about your customer's beliefs, values, and priorities teaches you which selling points you should emphasize.

Instead of telling a story about how great your brand is, try telling a story that shows you completely understand and empathize with your customer and their life.

The product itself should be it's own best salesman. Not the product alone, but the product plus a mental impression, and atmosphere, which you place around it

Put yourself in your customer's place.

Lose your smile and lose your customers.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

The Anthropologie brand continues to succeed in emotionally engaging its customers while delivering strong financial results.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

The trick is to develop a culture that is customer centric.

I don't care what we're quote-unquote selling; we're about inspiring people through storytelling.

As the owner, you have to look into the mind of the customer and see and feel how their relationship to your product works - not just that the product works.

For what we want to accomplish in the future, we have to be able to view everything from the eyes of the customer.

If you stay very focused on customers and customer success, people pay attention to that - and in turn, they also want that same type of success.

Delivering a service that consumers feel truly connected to and providing an experience that people love and love to organically share and talk about is the most effective form of marketing I know.

When a sizable group of customers speak, I always listen! The 'customers' view' is key to my confidence in decisions.

The conventional way of selling products out of the catalogue no longer works; the relationship needs to become more sticky.

Somebody asked me the other day, 'What do you love the most about the show?' I said, 'The conversations that I have with my father in my head while I'm playing.' If I do something pretty good... I mean, I'm playing the gig and I'm saying in my head, 'Hey, check that one out, dad.'

Without a doubt, what drives sales is letting people try our products.

It's the human approach to customers that I want to bring back.

When you spend time with potential customers, you get to hear about their struggles firsthand. You see their eyes light up with excitement or darken with confusion. You learn things you would never find in a survey, database, or questionnaire. You learn why people buy.

Customers must be delicately angled for at a safe distance - show yourself too much, and, like trout, they flashed away.