I only wish I could find an institute that teaches people how to listen. Business people need to listen at least as much as they need to talk. Too many people fail to realize that real communication goes in both directions.
Understanding is a two-way street.
My father ran a CB radio business. I grew up in a cluttered space that was filled with radios and antennas. It felt alien.
Broadcasting is really too important to be left to the broadcasters and somehow we must find some new way of using radio and television to allow us to talk to each other.
formerly 2nd Viscount Stansgate
When I'm putting some communication out on Twitter or Facebook or Instagram, I think that it's helping me, my brain, you know, because it's always somehow stimulated by people who are sending things to me. And it works both ways. It's great. My brain is very happy about it.
Gossip, unlike river water, flows both ways.
When people talk about Web 2.0, they mean that when the Internet, the World Wide Web, first became popular, it was one way only.
It's a dialogue, not a monologue, and some people don't understand that. Social media is more like a telephone than a television.
That is very different from how it used to be in the 20th century. Media was very one way. There's a small little industry. It broadcasted its message and everyone else in the world just had to listen. Now the internet is allowing what used to be a monologue to become a dialogue. I think that's healthy and actually restoring a more natural way.
Communication is mutual feeling with someone, not a didactic process of information.
What we are going to offer is not a one-way communication, but one-to-one communication.
Most conversations are simply monologues delivered in the presence of a witness.
You need to set a tone at the top that inspires trust - and encourages open and honest 2-way communication. So you hear the brutal facts, and you listen to the good news and the bad news - so that, in the spirit of continuous improvement, you can make changes.
Once in a while, I have the chance to speak to students. I learn from them as much as they learn from me. It's a great dialogue to create.
A conversation is a dialogue, not a monologue. That's why there are so few good conversations: due to scarcity, two intelligent talkers seldom meet.
Constantly probe the people who report to you, and encourage them to probe you.
How can I ever hope to communicate something to you unless I get signals back from you that I'm on the right track or that I've started at some place that you're familiar with?
To me, YouTube isn't just, 'Watch my videos!' It's, 'Let's have a conversation and get involved in each other's lives.' I want to make [my fans] feel like they have a reason to have a YouTube account because they can comment and have a voice.
Moveon is not a one-way broadcast media. The Internet, when used best, is a two-way media. We have a forum in which people can post comments and those comments can be rated. We get a sense of what people feel most passionately about.
I happen to disagree with the well-entrenched theory that the art of conversation is merely the art of being a good listener. Such advice invites people to be cynical with one another and full of fake; when a conversation becomes a monologue, poked along with tiny cattle-prod questions, it isn't a conversation any more.
We cannot really communicate with our fans.
Connectivity doesn't just mean you get a lot more chances to deliver messages about customer service and pricing plans. This isn't one-sided. It enables people to talk back.
The thing that turned out to be interesting about CB radios was the ability to call out in the world with anonymity. You choose your handle. Race and class become non-signifiers.
I believe the term "blog" means more than an online journal. I believe a blog is a conversation. People go to blogs to read AND write, not just consume.
Before blogs, it was all about physical presence. We used to send out videos and audiotapes to communicate. Blogging and the Internet allow us to engage in a lot more real time conversations as opposed to a one-way dump of information or a message.
