staff satisfaction Quotes

You have to treat your employees like customers

If you look after your staff, they'll look after your customers. It's that simple.

You look at the staff, the whole staff, from the security to the nutritionists, everybody. Everybody's happy. They want to be there. They look like they want to be in the UFC.

... Our first priority should be the people who work for the companies, then the customers, then the shareholders. Because if the staff are motivated then the customers will be happy, and the shareholders will then benefit through the company's success.

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

But I like to think that a lot of managers and executives trying to solve problems miss the forest for the trees by forgetting to look at their people -- not at how much more they can get from their people or how they can more effectively manage their people. I think they need to look a little more closely at what it's like for their people to come to work there every day.

Train people well enough so they can leave, treat them well enough so they don't want to.

We don’t have business problems we have people problems. When we take care of our people problems, most of our business problems are automatically resolved