It's funny, because '1600 Penn' was the first time I really started to read the reviews, because I am an executive producer and I wanted to see what people were enjoying and not enjoying as a means to an end, right?
The only two people who can give you real feedback about your product are people who just purchased it and people who have just canceled.
Bad reviews I've gotten never diminished the number of people in my audience; good reviews have never added to the number of people in my audience; be your own critic.
We sent our user research team out to sit with customers for periods of time and get some insight into how Slack is working. We also get tens of thousands of points of contact via Twitter and our customer support ticketing system every month and can synthesize those results.
I read reviews every time. I read them all. Sometimes they can be very constructive, sometimes not, but it's always interesting to see the opinion of others on what you are doing. Sometimes I am very furious, but I will never say to a journalist, "Please don't come back to the next show." Never. Because I think that's a very stupid attitude. I am very happy when I see the results of the company and when I see people wearing my clothes or my accessories. I think this is the best answer to criticism.
Do your own market research; ask your last ten customers exactly why they bought from you.
I take audience reaction very seriously.
Feedback often tells you more about the person who is giving it than about you.
When we get feedback on women, we ask, "Is that real or is that the gender bias at play?" Everyone could start doing that today and I think we'd see really big results.
Sometimes it's a little bit like being a politician. We have work to do in understanding our users' sentiments.
You have to separate the negative into two categories - half of it is sensible, constructive things that has made us better. But half of the negative online is negative for the sake of being negative, and it's important for us to remember it's okay they don't like us, and sometimes there's no point in engaging in that.
I hear what people say, I read all the reviews, all the blogs, and I am always curious to hear it, because you can't always listen to the good press, you have to hear the bad press, too.
I don't read good reviews. I like to know what percentages are going on. When Sony sends out something saying that people are liking the movie, I like to know that, but I don't actually sit and read the good stuff.
When an audience does not complain, it is a compliment, and when it does, it is a compliment, too, if unaccompanied by violence.
I don't read my reviews, I measure them.
Sometimes it can be useful to read your bad reviews.
You have to be careful when you're getting feedback because people will give you conflicting feedback all the time, but ultimately you end up following your own inner guide.
I love getting consumer reports. I think it's one of my favourite things, studying what people have to say about the product and then trying to make it better.
So over time, playing shows - after every show we would have pow-wow, I would have notes and we'd go over and we'd really restructure and re-do and now I feel really, really good about the show. But it's taken time.
If you read the good reviews you gotta read the bad reviews. I kind of think of it as like being a quarterback: you get way too much blame when it's bad and way too much credit when it's good.
I give tremendous weight to my positive reviews and none whatsoever to my negative ones.
